Privacy Policy
Introduction
When you use J2U Services, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights information about our privacy practices and provides summaries of the data we collect and how we use it.
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Overview
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A. Scope
This notice applies to users of J2U Services’s apps, websites, and other services globally. This notice describes how J2U Services and its affiliates collect and use data.
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This notice applies to all J2U Services users globally, unless they use a service covered by a separate privacy notice. This notice specifically applies to:
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* Customers: those who request or receive services and related services, including can-to-curb, can-cleaning and trash removal services via J2UServices.com, via their J2U Services account.
* Service Partners: those who provide services via their J2U Services partner account or through partner companies.
* Third party vendors: those who provide services via their J2U Services account or through partner companies.
This notice also governs J2U Services’s other collections of data in connection with its services. All those subject to this notice is referred to as “users” in this notice.
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III. Data collections and uses
J2U Services Privacy Policy for SMS Messaging
Effective Date: February 1, 2025
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Introduction
At J2U Services, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which comply with the latest regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.
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Information We Collect
When you opt in to receive SMS messages from us, we collect the following information:
* Phone Number: The mobile number provided during the opt-in process.
* Message Interaction Data: Includes delivery status, response data, and engagement rates.
* Consent Data: Records of when and how you provided consent (e.g., web form, keyword, or verbal consent).
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How We Use Your Information
We use your information to:
* Send text messages based on your preferences, such as service updates, notifications, or alerts.
* Ensure compliance with federal regulations, including the TCPA.
* Monitor and improve our SMS services.
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One-to-One Consent Requirement
In line with FCC regulations, your SMS opt-in applies to communications from J2U Services only. Your consent is specific to our company and does not extend to third-party businesses or affiliates unless explicitly agreed upon.
Opt-Out Instructions
You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. For help, you can reply with “HELP” or contact us directly at info@j2uservices.com or (619) 664-4744
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J2U Services SMS Terms and Conditions
Effective Date: February 1, 2025
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Introduction
By opting into the SMS program provided by J2U Services, you agree to receive recurring text messages to the phone number you provided. These messages may include service updates, notifications, and alerts related to our services.
Opt-In Consent
Your participation requires explicit one-to-one consent. By opting in, you consent to receive messages from J2U Services only. Consent is not a condition of any purchase.
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Message Frequency and Rates
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. J2U Services is not responsible for any fees charged by your carrier.
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Contact Information
* Email: info@j2uservices.com
* Phone: 619 664-4744
* Address: 10022 PASEO MONTRIL 203 SAN DIEGO, CA 92129
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IV. Detailed Data Practices
J2U Services collects data:
1. Provided by users (Account info, background checks, identity verification).
2. Created during use of our services (Location data, transaction info, device data).
3. From other sources (Referral programs, business partners, insurance providers).
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How we use data
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J2U Services uses data to enable reliable and convenient delivery of services. We also use data:
* To enhance the safety and security of our users and services.
* For customer support and research/development.
* To enable communications between users (e.g., a provider calling a customer to confirm a location).
* For marketing, advertising, and non-marketing communications.
* In connection with legal proceedings.
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Data Sharing
J2U Services may share data with other users (to facilitate service), at the user's request, with J2U Services subsidiaries/affiliates, and with service providers (such as Stripe and CheckrPay) who help us operate our business.
Data Retention and Deletion
J2U Services retains user data for as long as necessary for the purposes described above. Users may request account deletion through the J2U Services apps and websites. Following a request, we delete data except where retention is required for tax, litigation, or safety purposes.
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V. Legal Information
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Data Controllers
J2U Services LLC is the controller of the data processed in connection with the use of our services globally.
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Updates to this Privacy Notice
We may occasionally update this notice. If we make significant changes, we will notify users through the J2U Services apps or email. Use of our services after an update constitutes consent to the updated notice.